Returns and Cancellations
Apologies if you decide not to keep your JaipurBlocHouse or Bloc’D purchase! If so, your first step is to please contact us at blocdbyjbh@gmail.com to notify us of any returns.
We accept returns of merchandise within 14 days of receipt of goods for accounting purposes. Goods should be returned using appropriate shipping materials to avoid any damage in transit, with ‘signed for’ delivery. The cost of shipping returns is the responsibility of the buyer. Refunds will be issued upon receipt of the returned items, less the original shipping cost(if applicable) which is non-refundable.
All returned items should be received in their original unused condition. JaipurBlocHouse reserves the right to refuse acceptance of goods returned in an unsalable condition.
When purchasing gifts that might require a longer time horizon for potential return, please contact JaipurBlocHouse prior to placing your order to confirm if an extension is possible. Written confirmation is required to guarantee your order will be returnable after the 14 day time frame. Shipping for gift returns is on the recipient, not JaipurBlocHouse, as with other orders.
Care guidelines are provided on individual product pages in the ‘Details’ tab, as well as outlined generally in the ‘Product Care’ section of the website. The recommendation for most JaipurBlocHouse products is for dry cleaning. Returns are only accepted in their original unused condition. Given we cannot control home washing or attest to the quality of third-party cleaners, items that have been laundered or dry cleaned by customers are not accepted for return.
In the unlikely event you receive an item that was damaged in transit to you, or receive something you were not meant to, please contact us at your earliest possible convenience at blocdbyjbh@gmail.com. In these rare cases, we will happily reimburse you for the cost of return shipping in addition to the cost of goods–or reship the goods you were meant to receive at no charge to you.
Please note that sale/discounted merchandise is final sale and cannot be returned.
Exchanges can be made but written confirmation by JaipurBlocHouse is required — and the possibility of exchange is not guaranteed. Exchanges follow the same time horizon as returns of 14 days with no exceptions unless otherwise agreed. Once the original order is received back, we can send the exchanged item. Additional shipping and any change in product price for a replacement are the responsibility of the buyer and will be confirmed by JaipurBlocHouse.
JaipurBlocHouse products are handmade by artisans in Jaipur and represent unique items. As a result, variations in colour, pattern, and size may occur (and are part of the charm!) and will not be viewed as a valid reason for return.
